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Genesys Cloud CX Workforce Management Certification Sample Questions (Q97-Q102):

NEW QUESTION # 97
In Genesys Cloud, which action should an administrator take if an agent's time-off request conflicts with staffing requirements but meets the agent's scheduling preferences?
Response:

A. Delay the decision until another agent can cover the shift
B. Approve the request but remove the agent from other shifts
C. Deny the request and provide a reason for unavailability
D. Approve the request without changes

Answer: C

NEW QUESTION # 98
What is the primary purpose of historical adherence in Genesys Cloud?
Response:

A. To assign agent roles based on skill level
B. To automatically adjust future schedules based on past adherence
C. To review adherence trends over past shifts and generate reports
D. To analyze real-time data and make immediate adjustments

Answer: C

NEW QUESTION # 99
What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:

A. To track agent certifications
B. To adjust historical data for call volume
C. To review adherence after a shift ends
D. To monitor agent adherence in real-time

Answer: D

NEW QUESTION # 100
The Maximum Occupancy % for Deferred Work setting applies to ___________.
Response:

A. Agents who handle non-voice interactions
B. Agents who handle outbound interactions
C. Agents who only take calls
D. Agents who handle multiple interaction types

Answer: D

NEW QUESTION # 101
Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:

A. Add a forecast modification based on anticipated call volume changes
B. Analyze historical call volume data
C. Approve time-off requests within the forecast
D. Generate agent performance reports

Answer: A,C

NEW QUESTION # 102
......

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Top New GCX-WFM Exam Cram Offers Candidates Professional Actual Genesys Cloud CX Workforce Management Certification Exam Products

GCX-WFM Exam Braindumps: Cloud CX Workforce Management Certification & GCX-WFM Questions and Answers

Genesys Cloud CX Workforce Management Certification Sample Questions (Q97-Q102):

2025 New GCX-WFM Exam Cram 100% Pass | High Pass-Rate GCX-WFM: Cloud CX Workforce Management Certification 100% Pass

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